Privacy Policy & Disclaimers

Pure Law LLP is a Limited Liability Partnership and is regulated by the Solicitors Regulation Authority. Pure Law LLP is registered in England under registration number OC336236 and its registered office is at Arcadia House, The Drive, Warley Hill Business Park, Great Warley, Brentwood, Essex, CM13 3BE. A list of members is available for inspection at the registered office. We use the word "partner", on this website and generally, to refer to a member of the limited liability partnership, or an employee with equivalent standing and qualifications.

This statement explains how we collect and use information about you through our website. If you have any questions in this regard please contact us at enquiries@purelawllp.co.uk. We do not capture or collect any data or personal information through our website. If you provide us with any personal data and or your contact details when contacting us at enquiries@purelawllp.co.uk, we may use it to provide you with any information or services you have specifically requested. We will not use it for any other purpose.

The materials contained in this website are provided for general information purposes only and do not constitute legal or other professional advice. Pure Law LLP does not accept any responsibility for any loss which may arise from reliance on information contained in this site. Permission is given for the downloading and temporary storage of one or more of these pages for the purpose of viewing on a personal computer or monitor. The reproduction, permanent storage or retransmission of the contents of this website is prohibited without the prior written consent of Pure Law LLP, and the contents of this site remain the copyright of Pure Law LLP, or third parties. Certain parts of this site may link to external internet sites, and other external internet sites may link to this website. Pure Law LLP is not responsible for the content of any external internet sites. You may not create a link to any part of our website without our prior written consent, which can be requested by contacting enquiries@purelawllp.co.uk.

Charges on the sale of a property

Freehold title

• Purchase price up to £500,000 - £2,000 + VAT
• Purchase price above £500,000 - 0.5% of purchase price + VAT

Leasehold title

• Purchase price up to £500,000 - £2,500 + VAT
• Purchase price above £500,000 - 0.6% of purchase price + VAT

Disbursements on a sale

• Office Copy Entries - £14 + VAT per title
• Bank transfer fee - £35 + VAT

If selling a leasehold property there will be additional charges made by the Management Company and Freeholder, these vary depending on the companies involved.

Charges on the purchase of a property

Freehold title

• Purchase price up to £500,000 - £2,500 + VAT
• Purchase price above £500,000 - 0.6% of purchase price + VAT

Leasehold title

• Purchase price up to £500,000 - £3,000 + VAT
• Purchase price above £500,000 - 0.65% of purchase price + VAT

Disbursements on a purchase

• Local Authority/drainage/enviro/chancel searches - £200-£450
• Land Charge/Land Registry searches - £6 per name / £7 per title + VAT
• Bank transfer fee - £35 + VAT

Stamp Duty – varies depending on the purchase price.

Land Registry registration fees

• £40 if value between £80,001 and £100,000
• £100 if value between £100,001 and £200,000
• £150 if value between £200,001 and £500,000
• £295 if value between £500,001 and £1,000,000
• £500 if value above £1,000,001

If purchasing a leasehold property there will be additional charges made by the Management Company and Freeholder, these vary depending on the companies involved.

Please note that we do not act on the sale or purchase of new build properties, lease extensions, sales of part and or shared ownership leases.

We are committed to providing a high-quality legal service to our clients. When something goes wrong, we need you to tell us about it. This will help us to sort out any mistakes or misunderstandings, and to improve our standards.

Initial Concerns

In most cases, an informal chat with the lawyer responsible for your matter will resolve your concerns.

If it does not, you can formalise your complaint or speak to someone other than the lawyer responsible for your matter. Our Complaints Partner Nick Hayes can record everything you are unhappy about and recommend the best solution for you. You can contact him at NHayes@purelawllp.co.uk.

What we need to know

To deal with your complaint correctly, it would be helpful when contacting us if you could provide the following information:

• Your name, contact details and preferred contact method
• File reference number
• Details of your concerns
• How you would like us to put things right

What will happen next

1. If you telephone us, we will endeavour to resolve the issue in that call.
2. If you email or write to us, or if your complaint cannot be resolved in a phone call, we will acknowledge receipt of your complaint in writing within two days of receiving it.
3. We will then investigate your complaint. This will normally involve our Complaints Partner reviewing your file and speaking to the member of staff who acted for you.
4. Within 14 days of sending you the acknowledgement letter our Complaints Partner will invite you to a meeting to discuss and resolve your complaint. You may choose to have an in-person or telephonic meeting.
5. Within three days of the meeting, our Complaints Partner will write to you to confirm what took place and any solutions we have agreed with you.
6. In any case they will send you a detailed written reply to your complaint, including their suggestions for resolving the matter, within 21 days of sending you the written acknowledgement of your complaint referred to in paragraph 1 above.
7. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another partner to review the decision.
8. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasoning.
9. If we have to change any of these timescales, we will let you know, explain why and seek your agreement before proceeding.

What to do if we cannot resolve your complaint

10. If you have exhausted our internal escalation process yet remain dissatisfied, or a period of eight weeks has expired since we acknowledged your complaint without our final response being received, you are entitled to refer your complaint to the Legal Ombudsman. The Legal Ombudsman will look at the complaint independently and any investigation by them will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve the complaint with us in the first instance. We will always be happy to discuss your issues further, prior to you going down this route, if you wish to do so.
11. Before accepting a complaint for investigation, the Legal Ombudsman will check
    • you have tried to resolve the complaint with us in the first instance, And
    • you have suffered significant financial loss, distress, inconvenience or detriment, which deems it proportionate for them to investigate.
    We will always be happy to discuss your issues further, prior to you going down this route, if you wish to do so.
12. For complaints about our service, including billing issues, you may contact the Legal Ombudsman via one of the methods below:
    • Phone: 0300 5550333
    • Email: enquiries@legalombudsman.org.uk
    • Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
13. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response to your complaint. You should also be aware that the Ombudsman will consider your complaint if you refer it on to them within either of the following:
    • one year from the date of the act or omission being complained about OR
    • one year from the date when you should reasonably have known that there was cause for complaint.

The Ombudsman has discretion to extend the one year time limit for specific customers if, on the evidence, it is fair and reasonable to do so.

14. Note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. Further details are available from the Legal Ombudsman website – https://www.legalombudsman.org.uk
15. It is worth considering, whilst it is open to you to submit a complaint to the Legal Ombudsman, they apply strict criteria to determine whether they will ultimately accept a complaint for a full investigation. They have the discretion to dismiss or discontinue all or part of a complaint if they believe:
    • it does not have any reasonable prospects of success.
    • you have not suffered (and are unlikely to suffer) significant financial loss, distress, inconvenience or detriment.
    • it is frivolous, vexatious, lacks merit or where there is a compelling reason not to accept it.
    • the likely impact, size, complexity, scope, volume of evidence or your conduct render it disproportionate/unreasonable/impossible for the complaint to be investigated.
    • you have previously complained about the same issue to them, unless you provide material evidence that is likely to affect the outcome which only became available to you after you submitted the original complaint.
    • there has been undue delay in the complaint being raised.
    • Also note: If, during the course of an ongoing investigation by the Ombudsman, a revised/increased offer is made by us which is deemed to be fair and reasonable redress and you decide to reject that offer, the Ombudsman has the discretion to dismiss or discontinue all or part of your complaint.
    • If you have already accepted an offer to settle your complaint made by us during our internal complaint handling process, which is deemed to be fair and reasonable redress, unless there has been some significant intervening act, you will not be able to have that agreement overturned in the hope of securing a preferential outcome by pursuing your complaint via the Ombudsman.

For more information on the Legal Ombudsman’s rules and requirements, please see their Scheme Rules dated April 2023 which can be accessed here.

What to do if you are unhappy with our behaviour

16. The Solicitors Regulation Authority (‘SRA’) can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
17. Visit the ‘Reporting an individual or firm’ page of their website to see how you can raise your concerns with the SRA which can be accessed by following this link.

What to do if your complaint relates to an insurance policy

18. If your unresolved complaint relates to an insurance policy covering your case, you may contact the Financial Ombudsman Service:
    • Phone: 0800 023 4567
    • Online complaint forms available via their website.
    • Email: complaint.info@financial-ombudsman.org.uk
    • Post: Financial Ombudsman Service, Exchange Tower. Harbour Exchange. London. E14 9SR.

What to do if your complaint remains unresolved

19. If a complaint cannot be resolved, you may also be able to ask for it to be referred to a process of alternative dispute resolution using a certified provider. We are not required to agree to such a request. In any case this is not available to businesses, only consumers. We will give you more information about that right if it becomes relevant.

Pure Law LLP
November 2024